©2019 by Cricklade Pre-School Playgroup

FAQ's

Answers to questions you may ask.

What can I expect from
Cricklade Pre-School Playgroup?

You can expect us to offer a high-quality service and to carry out our duties in a highly professional manner always. Your child will be cared for by our staff who have a love of children and for education in a stimulating, nurturing and safe environment. You can also expect your child's emotional and physical needs will be catered for in a sensitive and caring manner. Staff are forward thinking and strive to keep up to date through training and gaining qualifications to understand child development at a high level.

When does the Pre-School open?

The Pre-School is open 8am – 3.30pm Monday to Friday.
FROM SEPTEMBER 2019 our opening hours will extend to 7.30am – 4pm.

What do I need to bring for my child?

Summer: Sun cream, sun hat.
Winter: Warm coat, hat, scarf, gloves/mittens and wellies.
All year round: We suggest you bring a change of clothes and if your
child is in nappies then you need to bring spare nappies and wipes.

If you would like, we do have a uniform of a red sweatshirt or polo shirt.
They are available to order via a download on our Get In Touch page.


Please ensure all items of clothing and products are clearly named.

Do I need to provide lunch if my child stays all day?

Yes, please provide a healthy lunch for your child, lunch should consist
of food that you know your child will eat and will satisfy them for the day.
We ask that you do not provide fizzy drinks or chocolate bars/sweets, these 
are not a part of a healthy diet for the children and it is not something we encourage. Any grapes and cocktail sausages must be cut into quarters to minimise the risk of choking. We would also like to ask that you do not pack anything that contains nuts
to ensure we adhere to our allergy policy.
Please ensure your child’s lunchbox is clearly named.

Is snack provided?

We provide a snack each day for the children every mid-session. We offer a range of snacks including fresh fruit, vegetables, biscuits, bread and crackers. Each week we display the weekly range on offer on our noticeboards and on our Facebook page. Every child is also offered a choice of water or milk to drink.
We encourage children to drink plenty of fluids during their session. The children have a jug of water and cups throughout the day if your child wishes to have a drink.

When and how are fees to be paid?

You will be invoiced at the start of each term for that terms sessions. This invoice should then be paid during the first two weeks of term. Details of how to pay will be placed on the bill and if you experience any difficulties paying your fees, please talk to our Manager.

Do I pay fees when my child is not at Pre-School?

Children that are hospitalised overnight for any period of time will not incur any fees. However, proof of hospitalisation will be required.
All other absences, such as short-term illnesses and holiday will still be payable.

Am I able to book additional sessions?

Yes. If you wish to book additional or amend your sessions then this is usually done
at the start of a new term. To record your wishes please speak to
the Pre-School Manager or Deputy and they will check availability and arrange the start date of the new times. If session times need to be changed mid-term please speak to our Manager who will try and accommodate any changes you require.
Hours are offered on a flexible basis, but children are encouraged to attend on
at least two days to help them settle and mix.

What do I do if my child does not settle in?

Each child approaches change slightly differently and we want to make the settling in process as gentle and easy as possible.
We can provide flexible ‘settling-in’ sessions where you or another carer can come with your child ahead of them officially starting. This allows them to gain confidence in their new surroundings while having the comfort of a familiar face. These visits also provide the opportunity for parents and carers to see how our Pre-School works, learn about our varied activities and get to know our staff.


On settling into the Pre-School, your child will be allocated a Key Person who will
build a relationship with your child and create a Learning Journey of planning and development for the duration of your child’s stay with us. They are responsible for
the emotional well-being and educational needs of your child.
If we have any concerns about your child we will always ring and discuss these concerns with you.

What do I do if my child is sick?

If your child becomes ill at Pre-School or they are feeling unwell, we will contact you by phone asking you to come and collect your child as soon as possible. If you are unavailable, we will leave you a message and contact the next person on the emergency contact list supplied upon registration.
If your child is sick and unable to attend we ask that you telephone us and let us know. We have a strict no return policy for 48 hours after sickness or diarrhoea.

What happens if I am late collecting my child?

It is vital that you contact Pre-School as soon as possible to ensure we can plan to care for your child.

If you do need to contact us please call us on 01793 750817.

Who can collect my child from Pre-School?

We will not release any child into the care of any person that has not been authorised by you. Please, can you let us know at the start of the session who, in your absence, will be collecting your child at the end of that session. We will ask you to sign the diary to give permission for your child to be collected.
We cannot allow anyone under the age of 16 to collect your child.

In the unlikely event of a child not being collected, staff will contact the main
contacts from the registration document. If we have no success we will then call the emergency contacts as indicated. For this reason, it is vital to inform us if any of your Emergency Contact Details change.

If my child is injured, will I be told?

Yes. Although we do our best to prevent accident from happening within Pre-School sometimes a child will suffer a knock or an accident.
Any injury, however minor will be recorded in our Accident Book and you are asked to sign on collection. This shows exactly what happened, when and what treatment was given to your child.

Do you have policies and procedures?

You can download all our policies from our website using the link below.
Hard copies are available within the Pre-School’s lobby for you to view at any time.

If you require assistance, please ask a member of staff.